Reset: How to Change What's Not Working

Dan Heath argues that most systemic failures persist because individuals default to patching symptoms rather than re-engineering the underlying cycle. The core framework focuses on identifying "loops"—the repetitive patterns of behavior and feedback that trap organizations in stagnation. Heath explains how to detect these loops and introduces methods for breaking them by altering incentives, changing information flows, or shifting the physical environment. He analyzes specific instances where leaders successfully pivoted by abandoning traditional optimization in favor of a complete architectural reset of their daily operations and strategy.

This book serves managers, entrepreneurs, and frustrated professionals who feel stuck in a cycle of repetitive problem-solving. It appeals to those looking for technical strategies to fix broken workflows or dysfunctional team cultures. Readers walk away with a toolkit for recognizing invisible barriers and the practical steps required to dismantle them. Instead of simple motivation, the text provides a blueprint for systemic alignment, helping readers replace ineffective routines with structures that facilitate automatic progress and sustained productivity.