The Unaccountability Machine

“Large organizations are information-processing systems.”

Organizations are basically just giant machines for processing data. We are just tiny cogs helping the beast think.

“A system without feedback is a system out of control.”

The world feels chaotic because our systems lost their feedback loops. We are flying blind in a cockpit with no gauges.

Market forces are just another way to avoid making a choice. We blame the invisible hand so we don't have to blame ourselves.

“The system is a way of being less than human.”

You can't fix a broken system by hiring better people. The system is designed to ignore their humanity anyway.